• Technical Support Engineer

    Location NO-Kongsberg
    City/Town
    Kongsberg
    Category
    Operations - Field - Support
    Position Level
    Individual Contributor
  • Position Overview/Summary

    Perform Condition Monitoring and Technical Support to Customers according to contract requirements and to  Field Service Representatives during commissioning or other field service activities. Be able to understand Customers requirements, and propose added value solutions to our Customers.

    Position Qualifications (Required and Preferred)

    • Engineering College degree.
    • Relevant experience minimum 3 years.
    • Good Norwegian and English skills, both written and oral.
    • Be able to work independently and structured in a hectic environment
    • Communicate efficiently, both to Customers and internally.
    • Ability to think and act independently.
    • Have application knowledge and be able to do work in this special field.
    • Be a problem solver, both in new projects and in the field.
    • Be able to understand and follow plans and document lists.
    • Capable to travel offshore for problem solving and field support.

    Position Responsibilities and Duties

    • Condition Monitoring and recommendations according to Long Term Programs
    • Write monthly reports.
    • Technical support to Customers and FSR
    • Document solutions through drawings, specifications or reports.
    • Stay updated on relevant data tools required in the daily job.
    • Give advice and technical assistance when needed to other departments.
    • Participate in technical meetings with customers and sub suppliers.
    • Assist in technical sales and sales support, reading and understanding technical specifications.
    • Initiate and work out cost analysis and cost reduction actions.
    • Contribute to fulfillment of the department specific KPI’s.
    • Be part of the 24/7 rotation when necessary.
    • There will be intensive contact with the customer’s in this role. It implies client meetings (mostly by phone and web meetings) when the customer requires it. 


    The position involves a high degree of independence. It also requires that current regulations are followed, that customers are satisfied, and that the department achieves its commercial objectives.


    The role will be Kongsberg based but may require occasional travel.

    Dresser-Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

    Dresser-Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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