• Manager, Parts Operations

    Location US-NY-Olean
    Position Level
    Supervisor (has direct reports)
  • Position Overview/Summary

    This position is responsible for managing the commercial parts business. Major functional responsibilities include forecasting,  quotation, order entry and management, planning, cost/price, scheduling, and shipping.  Team building and  close relationship with regional D-R selling teams is critical to close gaps and grow D-R parts sales.


    This position will create and manage commercial sales policies in conjunction with regional sales directors to create additional bundling opportunities in guaranteed service contracts, field service and repairs.



    Position Qualifications (Required and Preferred)


    • Bachelors Degree
    • Minimum of 5 years experience in related field
    • 30% travel to branches and regions
    • Previous personnel managerial experience


    • Strong inter personal and communication skills
    • Demonstrated ability to negotiate commercial business terms and pricing


    Position Responsibilities and Duties

    • Provide a bridge to branches and regions to enable growth in both parts, service and repairs.
    • Provide excellent customer service as measured by quotation cycle time, on time delivery, order entry cycle time,  information request response and customer feedback.
    • Resolve quality and delivery problems concerning parts in the most expeditious manner to minimize costs and back-charges.
    • Responsible for setting inside sales team direction and creating and maintaining excellent client (internal and external) relationships.
    • Develop inside sales personnel and create opportunities for personnel to develop and progress within Dresser Rand organization.  
    • Manage staffing levels and adjust levels based on business activities within branches and regions.  Work with regional sales directors to meet regional sales requirements and future demands and growth within the region.
    • Partner with branches and regions to develop market level pricing, to strengthen D-R position within a particular branch or region.


    Dresser-Rand is An Equal Opportunity/Affirmative Action Employer.

    No agency submissions please. NOTE: Resumes submitted to any Dresser-Rand employee without a current, signed and valid contract in place with the Dresser-Rand Recruiting team in Houston Texas will become the property of Dresser-Rand and no search fees will be paid.


    Dresser-Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

    Dresser-Rand is an equal opportunity employer.


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