• Branch Manager

    Location US-OK-Oklahoma City
    Oklahoma City
    Operations - Field - Support
    Position Level
    Manager (has direct reports)
  • Position Overview/Summary

    The Branch Manager is accountable for the sales and the financial results of all Services business generated within the designated branch territory. The Branch manager is responsible for the execution of field service projects within the territory. Project Managers and Client Express Reps report directly to the Branch Manager. The Branch Manager reports directly to the Sub-Regional Director Services.


    The Sub-Region includes Arkansas, Kansas, Oklahoma, and Nebraska.


    The qualified candidate may reside in any location within the region.


    Position Qualifications (Required and Preferred)


    • 10+ years experience in a client service role or similar required
    • Bachelor degree in a mechanical engineering discipline or related field or qualified by experience
    • Experience with rotating equipment and project management.


    • Aftermarket services (repairs, field service, parts, revamps) experience in a leadership position while managing a P&L
    • Experience interacting with clients and handling commercial negotiations
    • Ability to interact at the VP level and presenting to Directors and VP’s frequently
    • Excellent analytical and organizational skills
    • Excellent oral and written communication skills
    • Travel within the Region on occasion to visit sites is required.


    Position Responsibilities and Duties

    • Responsible for the safety of the employees, the quality of the services, and the ethical compliance with all local laws, regulations, and company guidelines. 
    • Act as the owner of the Branch territory to grow the business, maximize the profit, satisfy the clients, and develop the employees. Maintain an understanding of what is happening in the Branch market in terms of client activity, competition activity and general market intelligence. Work closely and proactively with the Client Facing Team to report on any issues of concern or which represent an opportunity. Drive short- and long-term branch growth strategies in conjunction with the Sub-Regional team.
    • Partner with the Client Facing Team and attend their meetings as needed. Assist the Client Facing Team throughout the sales process, Participate in the process to develop and qualify opportunities, including client presentations and negotiations. Review Risk Analyses and perform opportunity reviews as required. Visit client locations to monitor and assist in the client relationship with the Client Facing Team. 
    • Responsible to meet the budget targets for the Branch (such as orders entered, revenue, EBIT). Monitor specific metrics to measure the Branch results and take appropriate actions to meet the goals. Work closely with the support team to understand and help create weekly, monthly, quarterly and annual business reports, forecasts, and plans for the Branch. 
    • Responsible for the execution of all field service contracts booked at the Branch ensuring client and company goals are achieved. Work in conjunction with the Repair Organization and Product Line to provide execution on all projects and orders with the Branch. Run the WIP Review process and take all necessary actions to maintain the margins and assure that all costs are appropriate and timely. 
    • Responsible for Project Manager support, utilization, and capacity planning. Assign projects to PMs, monitoring workload, productivity, and schedules. Assist PMs with developing, maintaining, and revising project schedules as needed. Communicate frequently with PMs to resolve issues and maintain project execution. Assist with invoicing follow-up as needed. Measure and forecast the utilization of each PM, plan capacity, and adjust resources as needed. 
    • Monitor the performance of Branch employees and address any performance gaps. Actively drive the OLP process for all the positions reporting to the Branch Manager. Create succession plans for the various subject matter experts within the group.
    • Respond immediately to client complaints and fix the issues in the shortest possible time. Investigate and resolve contractual and warranty issues in the most cost-effective manner available. Assure feedback from client surveys, client and company non-conformance reports, and other documented issues are investigated in a timely manner, and that corrective actions are implemented and effective. Participate in reviews of completed projects to identify and share best practices and areas for improvement.

    Dresser-Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.



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