• Client Service Manager

    Location US-CA-Rancho Dominguez
    State/Province
    CA
    City/Town
    Rancho Dominguez
    Category
    Operations - Field - Production
    Position Level
    Individual Contributor
  • Position Overview/Summary

    The Client Services Manager will function as the client liaison for projects and proposals with Sales, Legal, Engineering, and Operations. 

     

    The incumbent will also act as the first-line contact between a Client and/or Sales Account Manager/Business Development Manager for select accounts. 

     

    This role supports the Customer Service function by providing proposals and acting as a primary liaison for correspondence and communications with Clients, both internal and external. 

     

    This role primarily focuses on key accounts is the primary support function of the growth.  

    Position Qualifications (Required and Preferred)

    Required:

    • High school diploma
    • Legal authorization to work in the US for any US employer
    • minimum 5 years technical experience, preferably in the oil & gas sector
    • Strong capability in proposal development and project management
    • Capable of understanding and negotiating commercial terms and conditions
    • Strong technical writing skills
    • Experience with MS Word, Excel, Power Point, Project, and Outlook

    Preferred:

    • A Bachelor’s degree in Engineering
    • A minimum of 5 years of experience in a Client service or Project Management role or similar capacity
    • Familiarity with Dresser-Rand Equipment and services, specifically rotating equipment (steam turbine, centrifugal, and reciprocating compressor) field and/or shop service
    • Experience working in an organization with a strong commitment to Health, Safety and Environment

    Position Responsibilities and Duties

    Position Responsibilities and Duties:

    CSM / Project Manager may perform some or all of these responsibilities listed below.

     

    Commercial Functions

    • Prepare LTSA proposals and proposals for Clients working with the various sales groups from around the the US as necessary.
    • Assistance in development and implementation of strategies with the appropriate sales personnel to close high revenue opportunities.
    • The primary liaison for Clients while work is in the shop between Management, Operations, and Sales for high targeted accounts such as alliance and LTSA Clients.
    • Have a working knowledge of our repair facilities and capabilities.
    • Attend sales visits to Clients with sales personnel as needed and requested in order to assist in selling to large accounts in a team effort.
    • The primary contact in project implementation once work has been awarded, including but not limited to, synergy opportunities within D-R and LTSA opportunities.
    • Interpret Client maintenance and/or repair specifications to technical personnel for repair and maintenance of equipment.
    • Review contractual terms and conditions for service specifications.
    • Negotiate contracts per policy directly with the Client, working with legal, risk management, and sales departments.
    • Issue Work Order Releases (WOR’s) to the shop for initiating jobs, releasing repairs, and advising the shop of changes in scope from the Client and when notifying the shop a change in scope has been approved by the Client.
    • Support shop personnel in execution of activity described in recommendations.
    • Liaison between Client and shop regarding status, contract changes and needs, etc.
    • Develop specific quotations for repair work scopes with associated detailed costs.
    • Prepare and deliver project documentation and progress reports for internal and external Clients.
    • Closely monitor ongoing job-costs, with focus on cost actual versus quote/estimate.
    • Collaborate with technical specialists and QA  to ensure that all jobs are completed within job specific or general quality guidelines and assurances.
    • Collaborate with all necessary departments of D-R to ensure providing cost efficient, competitive proposals, and then falling through with assistance of implementation once awarded.
    • Create and deliver commercial prequalification packages for prospective Clients as necessary.
    • Work closely with the CSM personnel to assist with preparing transactional quotes as dictated by overall workload of the department.

    Technical Functions

    • Generate work-scopes for components detailing how inspections and repairs are to be performed with the Operations Department recommendations.
    • Calculate hours required for inclusion on inspection and repair work-scopes with the Operations Department recommendations.
    • Routinely check on the progress and condition of jobs currently being worked.
    • Submit purchase requisitions for any special materials or outside services needed for the completion of the job.
    • Assist with all technical issues that arise related to work in progress or previously completed jobs.
    • Ensure technical information necessary for viewing by the Client once inspections and/or repairs are complete are presented to the Client in an appropriate manner.
    • Understand and relay the different needs, on a technical basis, to the Engineering and Operations department with accounts from different regions of the world and in the US.

    Additional Duties

    • Perform any and all other tasks assigned by Supervisor.
    • Support and maintain Lean implementation projects.
    • Assist with and support the various safety projects and initiatives within the Service Center.
    • Provide on-the-job training to new employees.
    • May be assigned to manage/coordinate work flow of other employees – Project Management.
    • Accomplishes all tasks appropriately assigned or requested.

    #LI-MD1

     

    Dresser-Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

    Dresser-Rand is an equal opportunity employer. 

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