• Service Center Manager

    Location US-TX-Houston
    Operations - Field - Support
    Position Level
    Supervisor (has direct reports)
  • Position Overview/Summary


    The Service Center Manager is responsible for supporting the client service function in the Dresser-Rand Houston Service Center, leading the production team and acting as a primary liaison for correspondence and communications with clients, as well as providing quotations.  This position is located in the Houston, Texas and reports to the Repair Operations Manager. 


    Position Qualifications (Required and Preferred)


    • General industry, product and machine shop knowledge.
    • Ability to quote, direct, schedule and plan shop work.
    • Client-driven attitude with focus on Safety, Quality, meeting the Clients' requirements and Cost Effectiveness.
    • Strong client facing and interpersonal skills.
    • Ability to manage multiple duties and responsibilities at one time. 



    • Supervisory experience.
    • Experience managing costs, budget experience, etc.
    • Familiarity and experience with turbo-machinery and rotating equipment repairs.
    • Experience in planning, estimating and procurements of engineering/materials.
    • Four year mechanical Engineering Degree with 7 years of experience.
    • Project Management experience.



    Position Responsibilities and Duties



    • Safety
    • Customer Relations
    • Project Management
    • Budgeting
    • Responsible for the P/L of the Service Center.


    • Work safely and follow all rules and procedures.
    • Understand and adhere to the D-R safety culture/environment.
    • Responsible for maintaining relationships and client communication
    • First-line contact between a client and / or sales Account Manager for repair work.
    • Work with the Lead Hands and Account Managers to develop quotations for repair work with associated detailed costs.
    • Responsible for ensuring all job files are C-SOX compliant and follow GAAP rules, which includes referring new clients for credit and export clearance.
    • Responsible for ensuring 100% compliance that Purchase Order matches D-R Quote in Scope, Terms and Conditions, Commercial Terms and Value. Review purchase order contractual terms and conditions
    • Accountable for reporting Bookings or Change Orders are entered within 24 hours of receipt from Client
    • Responsible for functions consisting of, but not limited to, engineering standards, logging in and out necessary drawings, inspection forms and other related information and data.
    • Issue and verify shop routing sheets for procedure / specification / hold point requirements and applicability prior to start of job
    • Participate in project review and shipment meetings with DR management. Removes barriers to successful project execution as necessary and forecasting of work in progress.
    • Implement / participate in Warranty, Corrective Action, Preventative Action and Implementation
    • Assist in the inventory control / storage of customer property
    • Reporting of any non conformances.
    • Responsible for shop budgetary and monitoring actual costs
    • Responsible for entering of purchase requisitions for parts, labor or external services needed, into electronic work order. 

    Dresser-Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.



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