Engineer; Turbomachinery Technical Support

US-NY-Olean
NY
Olean
Category
Engineering - Product
Position Level
Individual Contributor

Position Overview/Summary

The Technical Support Engineer provides engineering guidance to troubleshoot and correct issues associated with the assembly, repair, and operation of engineered-to-order turbomachinery (hot gas expanders, axial compressors, and centrifugal compressors). The technical support provided will often include on-site support for clients and service centers globally to assist with time-critical, complex tasks. The role includes significant client interfacing responsibilities and is responsible to manage relationships in a manner that helps improve client satisfaction.

This position is located in Dresser-Rand's Olean, NY office.

Position Qualifications (Required and Preferred)

Required:

  • B.S. in Mechanical Engineering or equivalent
  • A minimum of 3 years professional experience with Turbomachinery technical support or design

Preferred:

  • 10 years professional experience
  • Previous experience working on the design, manufacture, test, or technical support of turbomachinery required
  • A mastery of turbomachinery basics including understanding of bearings, seals, rotor dynamics, turbomachinery performance, assembly, and testing.
  • Good understanding of materials and manufacturing techniques for turbomachinery components.
  • Willingness to travel domestically and internationally 40% of the time
  • Demonstrated communication ability and experience dealing with shop and client personnel in time-critical situations.
  • Attention to detail, with well-developed computer and technical writing skills
  • Ability to handle multiple assignments with ease and experience at establishing priorities independently
  • Solid modeling CAD and finite element stress analysis experience a plus
  • Interest in a future technical management role a plus

Position Responsibilities and Duties

  • Provide timely and accurate responses to technical support inquiries from internal and external clients
  • Establish guidelines for and provide final engineering assessment and disposition of non-conforming components.
  • Provide leadership and technical direction to global repair operations in the inspection and repair of turbomachinery.
  • Establish scopes of work and recommended spares for turbomachinery repair activities.
  • Design tooling and fixtures and/or select components for systems required to support routine or special project tasks.
  • Identify and champion the implementation of product and service improvements to meet client needs.
  • Perform systematic root cause analyses as a part of cross-functional teams investigating challenges. Identify corrective action required to improve designs and provide sound documentation of the investigation results.
  • Develop and improve engineering standards for design, manufacturing, testing, and repair of turbomachinery.
  • Execute field testing of turbomachinery and evaluate results.

Dresser-Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Dresser-Rand is an equal opportunity employer.

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